Our People

We work together as a flexible and professional team. Our working arrangements support the demands of a contemporary workplace, with people working in our office locations and remotely with clients or at home. The balance between work and home life is important and our flexible working arrangements enable us to deliver top class services whilst recognising that a good work-life balance is key to maintaining performance.


Current Vacancies

  • Management Systems Auditor

    Management Systems Auditor

    Location: UK Wide / home based

    Circa £35k plus excellent benefits package including car, laptop and private health

    We are looking to recruit an experienced ISO 9001, 14001, 27001 and 45001 Management Systems Auditor into our UKAS approved certification body. We are a global business providing audit and certification services across both the UK and overseas through our network of partners.

    The role will plan and conduct professional management system audits at a wide variety of client premises, as well as undertake witness assessments, shadowing and assurance reviews of work undertaken by our overseas partners. It will be predominantly UK based but travel overseas may be required from time to time.

    The role will require a significant amount of travel across the UK and you must be able to be away from home on a regular basis.

    Essential Skills and Experience

    • Experience of auditing “third party” management systems, ideally a combination of 9001, 14001, 27001,18001, 45001
    • Excellent report writing skills, analytical and presentation skills
    • Highly self-motivated person working with minimal direction displaying a good level of credibility and responsibility
    • Lead auditor qualified to IRCA or equivalent
    • A good understanding of assessment and work experience preferably within the construction, manufacturing and engineering sectors
    • Clean driving licence

    Main Duties

    • Contact clients to arrange audits and liaise with the customer services team to maximise diary availability and meet chargeable targets
    • Reviewing audit reports and compliance checks for audit activity across the UK and internationally
    • Responsible for planning and undertaking audit activities in accordance with standard operating procedures
    • Write timely and accurate reports and under-take client follow-up
    • Provide certification recommendation
    • Delivery of assessment and certification services to meet customer requirements and accreditation standards
    • Ensure that client Non-Conformities assigned to follow-up are answered in a timely manner, and review and analyse client answers
    • Provide, in a timely manner, answers to any requests arising during the technical review of files
    • Provide to the customer services team planned unavailability and constraints
    • Assist in the development of new business through providing sales leads to the sales team
    • Conduct file and contract reviews for UK and overseas clients, ensuring our overseas partners follow an operational delivery process.
    • Witnessing and shadowing as necessary to support the management of the ACM competency framework
    • Identify business development opportunities

    The successful candidate will be Lead Auditor qualified with proven experience of auditing third party management systems, ideally across at least two of the following standards 9001, 14001, 18001, 45001 and 27001. We are prepared to support the development of the right candidate if one of the above competencies is not at the required level.

    Results will be

    • Days on-site
    • Client and partner feedback
    • Accurate and timely reports

    How to Apply

    If you have the skills and experience we are looking for please click on ‘apply’ and upload an up to date CV along with your training certificate(s) for management system audit qualification(s)

    Application and further information

    If you think that this role is for you, then please send your CV, qualifications and a covering letter summarising your experience and explaining why we should recruit you to recruitment@emb-group.co.uk

  • Account Co-ordinator

    Account Co-ordinator

    Location: Leicester office

    Salary: £17,000 – £ 21,000 per year based on experience plus other benefits.

    We are looking to recruit an Account Co-ordinator to support the ACM business. ACM is a certification body and is part of the EMB Group. The ideal candidate will support the team in selling the ACM certification product portfolio to new clients as well as existing clients. The role will involve managing the customer journey for new and existing clients, promoting and selling all of the ACM and EMB Group products. The ideal candidate will also be required to maintain and update the CRM database in a timely and accurate manner. You will need to develop relationships with clients/consultants and auditors across the business and externally in order to manage the end to end process.

    The ideal candidate will have previous experience working within a customer service role. They will also have excellent administration skills with an eye for detail as the role requires accurate data management.

    Essential Skills and Experience

    • Flexibility with good time management skills and the ability to prioritise and shift priorities in response to immediate change
    • A good understanding of the certification and assessment market place (can be gained through working with different accreditations)
    • Good communication skills appropriate to liaising with clients, consultants, auditors and other stakeholders in a professional manner
    • Strong relationship management skills coupled with competent interpersonal and organisational skills
    • Self-starter but able to work flexibly with a team
    • Good levels of influencing, persuading, negotiation, facilitation skills
    • Ability to communicate clearly and appropriately both verbally and in writing to Senior Managers
    • End user CRM competent
    • Has good IT Skills
    • Occasional travel maybe required for which a full and current driving licence is needed

    Main Duties

    • First point of contact for clients
    • Managing client enquiries through phone calls and email
    • Sending out application forms
    • Providing calculations for formal and informal quote using the relevant ISO calculators within the required guidelines. Manage the customer journey from the beginning as a new lead stage throughout the certification journey and maintaining the certification cycle. Recording of new leads and targets on the CRM and updating information to support future follow ups
    • Raising and sending of Proforma invoices and invoices to clients
    • Chasing outstanding invoices and ensuring payment is received prior to the audit taking place
    • Allocating auditors, raising the work order and confirming audit date and time with the client on receipt of auditor’s acceptance of the job
    • Booking all stages of the audits with the client and the auditor
    • Regular information update on CRM with any communication from creating the new account and through the client journey
    • Producing certificates for new and existing clients
    • Controlling client account and certification cycle including suspension and withdrawal when required
    • Collating and producing relevant paper work and reports
    • Adding details on external portals like SSIP and any other required input relevant to the certifications

    Key Performance Indicators

    • Sales targets for new and existing businesses (upselling)
    • All service standards adhered to as detailed in the relevant processes and procedures
    • All audits undertaken as scheduled
    • Accurate maintenance of CRM and adherence to all company processes and procedures
    • Existing business retention
    • Customer satisfaction

    Application and further information

    If you think that this role is for you, then please send your CV, qualifications and a covering letter summarising your experience and explaining why we should recruit you to recruitment@emb-group.co.uk

    Please read our Job Applicants Privacy Notice before submitting your application.

    Deadline for applying is Friday 21st June 2019