Karen Holbrook

Technical and Compliance Manager

Karen is a highly skilled quality assurance professional with a wide range of industry experience. She has over twenty years’ experience of working with ISO 9001, developing Management Systems through continuous improvements, internal audits, supplier audits, third party audits (which includes ISO 9001, 14001, 18001, Marine Equipment Directive (MED) and AQAP 2000 series (NATO requirement), sectors include Manufacturing (Rail & Pyrotechnics), Care (residential) and Service Providers. Qualified ISO 9001, 14001, 45001, 27001, 50001 and OHSAS Lead Auditor.

Karen has strong interpersonal skills, is self-motivated, ambitious, and able to work well under pressure. She has a flexible approach and excellent analytical problem-solving skills. Karen is fully conversant with ISO 9001, ISO 14001, ISO 27001, OHSAS 18001, ISO 45001 and ISO 50001 and can articulate the Standards in plain English.

Karen is currently managing the ACM UKAS Accredited Certification Body (No.245) in accordance with ISO 17021, which is symbolised by the prestigious Royal Crown. Karen oversees the complete certification cycle from client application, quotation, gap analysis, audit cycle (stage 1 & 2, surveillance and recertification), verification and auditor/technical expert competences including International agents around the world. Karen also liaises with United Kingdom Accreditation Service (UKAS) for the continuous development of the ACM service, manages the Impartiality Committee and organises the ACM Management Review meetings.

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