Magdalena has extensive experience in the customer service industry and is skilled at managing accounts and relationships with clients and customers. She supports organisations offering business advice and guidance to ensure a smooth customer journey.
Magdalena enjoys working with people; whether clients, colleagues or members of the public. She enjoys working as part of a cohesive team with a positive work atmosphere and ethics.
During her time at ACM Limited, Magdalena has been responsible for account managing 200 clients that are certified to a wide range of ISO standards. Her role includes contacting clients to arrange surveillance and re-certification audits, scheduling auditors to ensure timely visits, managing submission of audit reports, issuing of certificates and managing clients’ records.
Magdalena has got over 12 years experience working in a customer service environment. She supported organisations offering business advice and guidance to ensure a smooth customer journey. She has worked with Investors in People Central England and is very knowledgeable about various standards.
Magdalena will help you to understand the ISO certification process and provide tailored solutions to meet your business requirements.